Returns Policy:

1. If the item received by you is damaged, defective, incorrect or incomplete at the time of the delivery, please WhatsApp or Call on our helpline (03059796660) or email us at y.sonsgrw@gmail.com within 3 Days of the Delivery Date.
2. Due to the perishable nature of most of our products (including beauty and health care), we do not accept returns if the item has been opened, used, or in case of buyers change of mind.
3. Milk or Water "Active Kefir Grains" can stay for 7 days in the delivery. The customer has to make half pre-payment for the Kefir. If the customer do not receive the parcel then "No amount" will be refunded from the brand. 

Conditions of Returns:

1. The product seal must be unopened and the original brand packaging must be intact. Any boxes / stickers should not be removed.
2. The original flyer / box of the item must be used for return purposes.
3. Food products are NOT Returnable.
4. Once the product reaches us, we will quality check it to ensure our terms. If found in violation of any of the conditions, we reserve the right to reject the return request.
5. Upon rejection of the return request, the item will be shipped back, failure to receive it will result in item being sent to scrap.

Valid reasons to return an item:

1. Product Packaging is damaged (physically destroyed or broken).
2. Incorrect product was delivered (Some other product was delivered than the one actually ordered).
3. In case of a slightly leaked product (due to improper packaging or mishandling by courier team), case to case will vary. Please contact us in such a case.

Method of returning an item:

1. Take a picture of the item(s) that is/are damaged or faulty and needs to be returned.
2. E-mail the pictures along with details and reasons at y.sonsgrw@gmail.com to initiate a return request.
3. If the request is found valid, we will request you to ship the item back to us and give you a full refund in terms of a voucher code of the same amount which can later be used to purchase anything on the website.
4. Depending on the case, customer will bear the return shipping charges.